Why attend telesales skills course?
Unless you let people know how good your product or service is they won’t be able to benefit from it. Whether you pale at the thought of making sales calls or welcome the challenge it brings, the phone’s a crucial way of contacting clients and prospects. Good telephone selling techniques increase the number of opportunities in your pipeline and result in more sales.
This highly interactive and practical course will give you essential telesales skills, so that you’ll feel confident when selling over the phone, even when cold calling. Practical exercises and telephone equipment will be used to make the training realistic and relevant.
Who this telesales training for?
This course is suitable for anyone who wants to improve their telephone selling or telesales skills and develop their confidence. No previous experience is required.
Benefits of Selling Over the Phone
- Connect with clients on a personal level and quickly find out what matters most to them
- Understand and manage your own and your client's emotional state
- More confidence in contacting prospects and clients
- Acquire skills and techniques for successfully handling tough questions in a positive manner
- Increase your awareness of the impact your behaviour has on other people
- Win more business and improve profits
What you will learn
- Identifying leads and prospects
- Creating the right mindset
- Building and maintaining rapport
- How to make clients feel valued and understood
- Dealing with gatekeepers
- Accessing and maintaining a resourceful emotional state
- Successfully handling tough questions and objections
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